Let's Talk Travel
Whether you're planning your first Canadian journey or have specific questions about our tours, we're here to help.
Reach Out
We respond to all inquiries within 24 hours on business days. For time-sensitive questions about upcoming departures, email us directly.
Office Address
427 Baker Street
Nelson, BC V1L 4H7
Canada
Office Hours
Monday - Friday: 9:00 AM - 5:00 PM PST
Saturday: 10:00 AM - 2:00 PM PST
Sunday: Closed
During tour season (May-October), we're also available some evenings by appointment.
About Our Office
Our headquarters sits in the Kootenay region of British Columbia, surrounded by the landscapes we love to share. While most communication happens via email, visitors are welcome during office hours—though we recommend emailing first since our team is often in the field scouting routes or leading tours.
Finding Us
Baker Street runs through downtown Nelson. We're located on the main commercial strip between Ward and Vernon streets, in a heritage building with a green painted brick facade. Street parking is available, and the office is a five-minute walk from the Greyhound station.
What to Expect When Visiting
Our office doubles as a resource library with field guides, topographic maps, and photo collections from years of tours. If you're local or passing through the area, stop by to browse itineraries, meet team members, and see our planning process firsthand.
Common Questions
Email us with your preferred tour and dates. We'll confirm availability, send detailed information, and guide you through the booking process. A deposit secures your spot, with the balance due 60 days before departure.
Absolutely. Share a bit about your interests, fitness level, travel style, and what you hope to experience in Canada. We'll recommend tours that match and explain why they might suit you.
We occasionally design custom itineraries for groups of 4-8 people with specific interests or scheduling needs. This requires more planning time and has different pricing. Email us to discuss possibilities.
Our cancellation policy varies based on timing. Full details are provided at booking. We strongly recommend travel insurance to protect your investment against unexpected events.
While we don't book flights, we provide guidance on reaching tour starting points, visa requirements for international travelers, and recommended arrival times. We can also suggest pre- or post-tour accommodations.
Business Information
Legal Name: Painted Brick Adventure Travel Ltd.
Business Registration: BC Corporate Number 1234567
Tax ID: 89012-3456 RT0001
Travel Industry Council Registration: #50234-8
Insurance: General liability and professional indemnity coverage through Intact Insurance, policy details available upon request
We operate in accordance with British Columbia consumer protection legislation and follow industry best practices for tour operator transparency and accountability.
Getting to Nelson
Our hometown is a small city in the West Kootenay region, accessible by road from several directions.
From Vancouver
650 km, approximately 7.5 hours by car via Highway 3 through Manning Park and the Okanagan. Greyhound also runs daily service.
From Calgary
530 km, about 6 hours via Highway 1 through the Rockies and Kootenay Pass. Winter driving requires winter tires and experience with mountain roads.
From Spokane, WA
240 km, roughly 3 hours north via Highway 395 and Highway 3. Remember your passport for the border crossing.
Nearest Airport
Castlegar Airport (YCG) is 45 minutes away with connecting flights through Vancouver. Many visitors also fly into Kelowna (2.5 hours) or Spokane (3 hours).