Privacy Policy

Overview

Painted Brick Adventure Travel Ltd. respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we gather, how we use it, and the controls you have over your data.

Information We Collect

Information You Provide Directly

When you inquire about tours, make a booking, or communicate with us, we collect information you voluntarily provide, including your name, email address, mailing address, emergency contact details, dietary requirements, medical information relevant to tour participation, and payment information.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information through cookies and similar technologies, including your IP address, browser type, device information, pages visited, and time spent on our site. This helps us understand how visitors use our website and improve functionality.

How We Use Your Information

We use the information we collect to process tour bookings and provide related services, communicate with you about your inquiries and reservations, send pre-trip materials and important updates, ensure your safety and accommodate special needs during tours, improve our website and services, comply with legal obligations, and send occasional updates about new tours if you've opted in to receive them.

We do not sell your personal information to third parties, nor do we use it for purposes unrelated to providing travel services.

Information Sharing

We share your information only when necessary to deliver our services. This includes tour guides and local partners who need relevant details to ensure your safety and comfort, accommodation providers and activity operators involved in your tour, payment processors who handle transactions securely, and legal authorities when required by law or to protect safety.

All third parties with whom we share information are contractually obligated to protect your data and use it only for specified purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or loss. Payment information is processed through encrypted, PCI-compliant payment gateways. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking-related information is typically retained for seven years to meet tax and legal requirements. Marketing communications data is kept until you unsubscribe or request deletion.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete data, ask us to delete your information subject to legal retention requirements, opt out of marketing communications at any time, and withdraw consent where we rely on consent as the legal basis for processing.

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and analyze site usage. Essential cookies enable core features like navigation. Analytics cookies help us understand visitor behavior and improve our site. You can control cookie preferences through your browser settings or our cookie preference tool. Disabling certain cookies may limit website functionality.

Third-Party Links

Our website may contain links to external sites operated by partners or service providers. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with information without consent, please contact us, and we will delete such information.

International Data Transfers

We are based in Canada and process data primarily within Canadian borders. If you are accessing our services from outside Canada, your information may be transferred to and processed in Canada, where privacy laws may differ from those in your jurisdiction. By using our services, you consent to such transfers.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated effective date. Significant changes will be communicated via email to registered users.

Contact Information

If you have questions about this privacy policy or how we handle your information, please contact us at:

Painted Brick Adventure Travel Ltd.
427 Baker Street
Nelson, BC V1L 4H7
Canada
Email: [email protected]